Optimal flow of information
from order entry to completion
Workforce
With Workforce, we offer you an intelligent solution to optimize your field service management workflows. By using our software, you can not only reduce costs, but also significantly improve service quality. Our workforce software enables you to plan your workforce precisely to deploy your employees more efficiently and automate work processes.
For efficient order processing
By providing all relevant data from the backend system, we enable you to process orders efficiently, offering both your customers and your employees decisive added value. With our solution, you can record working times, material consumption, signatures and activity reports digitally on a mobile device such as your notebook or smartphone. This not only saves you paper, but also avoids multiple entries and significantly reduces the error rate. The result is a streamlined process for order processing with significantly lower costs.
Our solution is flexible and adaptable to meet the individual requirements of your company. Whether you work in customer service, maintenance or installation, our solution will help you optimize your order processing and increase customer satisfaction.
Functions
01
Personnel matrix
The calendar view allows you to schedule your employees efficiently. Availability entries can be documented transparently.
02
Map view
The map view supports you in the efficient scheduling of your field service technicians.
03
Resource view
The workforce resource view enables advanced scheduling of the personnel matrix or card view for the resources required by your service technicians.
04
Checklist and forms
Individually preconfigurable checklists and forms support your field service technicians in processing orders correctly and in a time-efficient manner.
05
Material adjustment
Workforce records materials used, added or purchased and compares them with the ERP system. This ensures that your vehicle warehouse is always up to date.
06
Time recording
This data enables you to document your employees' work performance. It serves as the basis for payroll accounting. It can also be used to plan projects and optimize work processes.
07
Digital service report
The digital service report integrates all functions and creates comprehensive documentation on the successful completion of the technician's assignment, which is signed by both parties and then forwarded directly to the customer by email.
08
Offline capability
All service and installation work can be carried out regardless of the location and without restriction.
without restrictions. This means that your field service technicians also have offline access to all relevant information about the orders. When they reconnect, the data synchronizes with the server.
Workforce – Consulting and Training
Workforce is more than just software. Digitalization in service management is bringing about changes throughout the entire company. The focus is not on our software, but on your employees and your business processes and requirements. Our standard product offers a wide range of proven functions. An experienced team of IT and business consultants will be happy to support and guide you when it comes to describing and improving your individual processes and structures and mapping them in the software.
We offer everything from a single source: software, consulting, implementation, training and support.
Our goal is a mutually beneficial relationship and a software solution that fits perfectly into your structures, processes and system landscape.
Your advantages and benefits at a glance
Workforce gives you a permanent overview of all service orders. Our comprehensive visualization options, such as the calendar, map or resource view, allow you a flexible planning and control process. The result is efficient and high-quality order processing, an optimized flow of information and reduced costs. This significantly increases your customers' satisfaction.
Thanks to our intuitive user interface, you can easily manage service orders and maintain an overview. You can filter orders according to priority, location or other criteria and thus optimize the use of your resources. The visualization options allow you to see the status of orders at a glance and react quickly.
Efficient billing
Shorter throughput times and faster invoicing of service orders
Productive and precise work
Higher productivity and lower error rate among employees
Transparent business process
through up-to-date data and prompt feedback
High service quality
Increased service quality and higher customer satisfaction
Digital order processing
thanks to an intuitive user interface
FAQ: Frequently Askes Questions about Workforce
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Smart support for your service management. Workforce is a software suite consisting of Workforce Dispo and Workforce Field. Workforce Dispo is a scheduling tool with comprehensive visualization options, such as calendar, map, and resource planning views. Workforce Field is an intelligent solution for optimizing your field service management workflows. With our solution, field service technicians can process orders on-site using their mobile devices, log time, materials used, and replacement parts, create service reports, and have them digitally signed right there on the spot. The result is a streamlined order processing workflow, seamless communication, and increased customer satisfaction thanks to improved service quality.
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Resource Planning
The calendar view enables efficient and structured organization of your employees. Availability is displayed clearly and transparently, supporting optimal use of all resources.
Map View
The map view supports you in precisely managing your field service technicians.
Mobile Order Processing
All important information about work orders, equipment, customers, and other master data is available on the go at any time. Status updates can also be recorded with photos or videos.
Checklists & Forms
Flexible, preconfigured checklists and forms help field service technicians complete work orders quickly and accurately.
Spare Parts and Material Recording
Used or added materials are recorded and synchronized with the ERP system – so your vehicle inventory is always up to date.
Time Recording
Mobile time recording enables reliable documentation of working hours, which serves as a basis for billing and project planning and supports process optimization.
Digital Service Report
All assignment data is bundled, digitally signed, and can be sent directly to customers by email.
Offline Capability
All service and installation tasks can be completed without restriction, regardless of location. This means your field service technicians have offline access to all relevant order information. When they reconnect, the data syncs with the server.
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Kontron Technologies GmbH, headquartered in Linz, is one of the leading providers in the fields of IIoT, digitalization, and service management. As part of Kontron AG, a global market leader for intelligent IoT solutions, you benefit from our international strength and local expertise.
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The software is easy to install by downloading Workforce from the respective store.
Microsoft Store (Microsoft)
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Yes, it is cloud-based software and is provided as Software as a Service (SaaS). The solution is continuously being developed to meet both your company's requirements and market demands. Workforce regularly expands its features, which customers can use free of charge. Compatibility with future operating systems and end devices is guaranteed.
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The focus is on your company's individual processes – regardless of industry and size. Thanks to its scalability, Workforce is the right product for both small businesses and international companies with multiple locations.
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The Workforce solution, with its core areas of resource planning and field service management, is a standard product designed to be used across a wide range of industries. Our customers come from a variety of sectors, including mechanical engineering, industrial and plant engineering, food retail, construction machinery, weighing technology, and many other industries.
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Yes, both Workforce Dispo and Workforce Field can also be used offline. All data is saved and automatically transferred as soon as a connection is reestablished. All tasks can be completed reliably, regardless of network coverage.
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The cloud-based software is hosted in a data center in Vienna to ensure data sovereignty within the EU. The application has an availability rate of 99.5 percent. Access is via encrypted data exchange, guaranteeing a high level of security.
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Yes, Workforce has a REST API. With our high level of integration expertise and many years of experience in interface development, we analyze your processes and seamlessly connect systems with each other. We support you in working efficiently, smoothly, and future-proof.
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The software is available in multiple languages.
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Feel free to contact our sales specialists and arrange a non-binding, personalized demo appointment to get to know Workforce. We look forward to hearing from you!
