Workforce
Workforce is the intelligent solution for optimizing your workflows in the field service, reducing costs and
at the same time increasing service quality.
The availability of all relevant data from the backend system enables you to process orders efficiently - to the full satisfaction
of your customers and employees. You can record feedback on working times, material consumption, signatures or activity
reports digitally on a mobile device such as your notebook or smartphone. In this way, you not only save paper,
but also avoid multiple entries and reduce the error rate.
The result: a lean process for order management with significantly lower costs.
Individually pre-configurable checklists and forms support your field service specialists in processing orders in a time-efficient manner.
Workforce records materials consumed as well as added or purchased by the employee and reconciles them with the ERP system. This is how you ensure that your vehicle stock is always up to date.
The working and driving times as well as the mileage recorded by your employees serve as reliable proof of performance.
The map view supports you in the efficient disposition of your field service technicians.
The calendar view also supports the efficient scheduling of your employees. Absence entries can be documented transparently.
All service and installation activities can be processed without restriction, regardless of where they are performed. This means that your field service specialists have offline access to all relevant information on the orders. On reconnection, the data is synchronized with the server.
With the introduction of Workforce in
customer service, PWB GmbH succeeds
in fully exploiting the potential of digitization.
By switching to Workforce, Kühltechnik Hauser has succeeded in increasing productivity and customer satisfaction.
Liwest is profiting from the operating advantages
of enterprise mobility - thanks to its deployment
of the Workforce solution.
Workforce supports you throughout the entire service management process. With the help of an integrated scheduling software, you can organize and optimize resource planning from a central location, giving you a permanent overview of all service orders.
The comprehensive visualization options such as the calendar, map or list view enable a flexible planning and control process.
The result is efficient and high-quality order processing, an optimized flow of information and reduced costs - followed by significantly higher customer satisfaction.
Our Mobility solutions are available for:
Windows 7, 8, 10, 11
Windows CE, Embedded
Android (ab v5)
Apple iOS (ab v9)
