Workforce enables companies to optimize their administration of service and assembly staff working in the field – and to cut the costs and increase the quality of service when doing so.
The solution equips your staff to rapidly handle commissions on-site. This is thanks to their having access to all relevant data, which comes from the backend system. It permits an efficient processing of the order, and the guaranteeing of customer satisfaction.
Feedback on work time and materials consumed, signatures on documents, and reports on work completed are also recorded on mobile and digital bases – via notebooks or smartphones, making things easier than they have ever been before. The digitalized entering of data reduces the volume of on-paper documents, obviates redundant entering of data and causes the avoidance of errors. The result of all this: a lean processing of commissions and a significant cutting of costs.
The use of Workforce also yields the simple and effective mobilization of processes in the areas of service management and facility services.
LIWEST is profiting from the operating advantages of enterprise mobility – thanks to its deployment of the Workforce solution.
Kühltechnik Hauser relies on Workforce to increase productivity and customer satisfaction.