Central contacts synchronized offline
In logistics, customer and employee contacts are the backbone of operational business. Our client, a leading company in the industry, manages its contacts centrally via LOGA and a customer and suppliermanagement system. But what happens if these systems fail or are compromised by a hacker attack?
To ensure that drivers and employees can continue to work smoothly in such situations, we developed a mobile application that regularly synchronises contacts and makes them available offline – securely, reliably and efficiently.
01
Project
- Development of a mobile app for synchronising and providing offline access to contacts from CRM and HCM systems
02
Platforms
- Flutter (Mobile: iOS)
03
Services
- Agile Development,
- UI/UX,
- Project Management,
- Requirements Engineering,
- Architecture,
- Testing
04
Goals
- Offline availability of contacts,
- Ensuring operational capability in the event of system failures
05
Challenge
- Moderation of the requirements definition,
- Synchronization and security for sensitive contact data
06
Solution
- Iterative development,
- Close customer coordination,
- Sophisticated architecture and efficient synchronization
Technical details of the project
The implementation was carried out using the cross-platform framework Flutter. The mobile app automatically synchronises contact data from HCM (human capital management) and stores it locally in encrypted form to ensure offline access. Two to three weekly iterations, regular reviews and close coordination with the customer helped to clarify requirements and drive development forward iteratively. Particular attention was paid to security, synchronisation performance and the user-friendliness of the app. Additional functions and optimisations were integrated within the agreed budget thanks to efficient project management.
„The app was actually only intended for emergencies - as a backup in case the central system failed, the operation is intuitive, the design is pleasantly unobtrusive and the concept is simply well thought out. Today, we use the app not only because of its reliability, but also because it makes our day-to-day work noticeably easier - we can no longer imagine life without it. The agile approach is definitely the best way to implement a project like this, because after the planned version was introduced, requests for enhancements came in, which were quickly implemented after feasibility checks. We are completely satisfied with the app.“
Christina Melichar, Business IT Consultant
Customer Benefits
The app guarantees uninterrupted work for drivers and employees, even if the central IT system fails.
It serves as a standard telephone directory and enables centralized management of customer, employee and supplier contacts. The customer particularly praised the efficient project implementation, transparent communication and flexibility in integrating additional requirements.
About the Customer
Felbermayr is an international company headquartered in Wels, Austria. With around 3,300 qualified employees, the Felbermayr Group is active in the fields of transport and lifting technology as well as construction and operates in 17 European countries. The company offers tailor-made solutions for complex projects and attaches great importance to innovation, quality and customer satisfaction.
Exciting key figures from the customer‘s perspective
Project team size: 2-3 people
Project scope: 2.5 person-months
Project duration: 05/2024 to 02/2025